Refund policy
Return & Exchange Policy
Thank you for shopping at our store! If you are not satisfied with your purchase, we offer a simple return policy to ensure that you have full consumer rights.
Deadline:
In accordance with EU consumer protection law, you have the right to return or exchange the goods within 14 days of receiving them. The return period starts on the day you receive the item. If you have purchased more than one item, the return period will be based on the date you received the last item.
Return Conditions:
The item must be left unused and in its original packaging.
Make sure that the product comes with all accessories, manuals, and other original accessories.
When you return an item, you will need to provide proof of purchase or order number.
Return Procedure:
Please let us know through our website or contact our customer service team that you wish to return or exchange the item and provide your order information.
We will provide you with a return address and a return label.
Wrap the item, attach the label to the package, and send it back to the designated address.
You will receive a full refund once we have received the returned item and confirmed that it is eligible for return. Refunds will be processed within 14 business days and credited to the original payment account.
Refund:
The refund will be made to the original payment method you used to pay for your order. Please note that the refund process may be subject to processing times from your bank or payment provider.
Exclusions:
According to EU law, the following items cannot be returned or exchanged:
The item has been used or opened.